FAQ

Shipping policy
1. Do you offer free shipping?

Yes, we offer free standard shipping on all orders within the United States.

2. Where do you ship?

We currently ship to addresses within the United States only.
We do not offer international shipping at this time.

3. How long does shipping take?

  • Processing Time: 1–2 business days (Monday to Friday)
  • Transit Time: 5–7 business days (Monday to Friday)
  • Total Delivery Time: Approximately 6–9 business days

4. What is your order cut-off time?

Orders placed before 2:00 PM Eastern Standard Time (EST) are processed the same business day. Orders placed after 2:00 PM are processed the next business day.

5. Which carriers do you use?

We ship using trusted carriers such as UPS, FedEx, DHL, and USPS, depending on your location and the order size.

6. Will I receive tracking information?

Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking link.

You can track your order by:

7. What is your return policy?

Return and Refund Policy

We accept returns within 30 days of delivery for items that are:

  • In original condition
  • Unopened and unused
  • In the original packaging

Return shipping is the customer’s responsibility unless the item is defective or damaged upon arrival.

8. How do I request a refund?

To request a refund:

  1. Contact us at info@wellnessoutletusa.com or call +1 (866) 363-0234
  2. Wait for return authorization and shipping instructions
  3. Ship the item using a trackable method
  4. Once we receive and inspect the return, we’ll issue your refund to the original payment method

9. How long does it take to receive my refund?

Refunds are processed within 10 business days of receiving the returned item.

10. Do you accept exchanges?

Yes, we accept exchanges for eligible items. Please contact us to start the exchange process.

11. Can I cancel my order?

You may cancel your order if it hasn’t shipped yet. Once the order has shipped, cancellations are no longer possible. You’ll need to wait for delivery and then request a return.

12. Do you charge restocking fees?

No, we do not charge any restocking fees on returned items.

13. What should I do if my order is lost or arrives damaged?

If your package is lost, delayed, or arrives damaged, contact us right away.
We’ll work with the carrier to resolve the issue and make it right.

Contact Information

Wellness Outlet USA

Email: info@wellnessoutletusa.com

Phone: +1 (866) 363-0234

Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)