Return and Refund Policy

Overview

• Returns accepted within 30 days of delivery
• Refunds processed within 10 days of receiving the return
• No restocking fee
• Customers pay for return shipping
• Exchanges accepted

Refund Eligibility

We accept returns for items that meet the following conditions:

• In original condition
• Unopened and unused
• In original packaging
• Returned within 30 days of delivery

Time Frame for Returns

Return requests must be submitted within 30 calendar days from the date of delivery.

Refund Process/ How to Request a Refund

1. Contact us at info@wellnessoutletusa.com or call +1 (866) 363-0234
2. We’ll review your request and provide return instructions
3. Do not send any items back without prior authorization
4. Once approved, we’ll provide the return shipping address
5. Ship the item back using a trackable shipping method
6. Once received and inspected, your refund will be issued to the original form of payment used to place your order

Refund Timeline

Refunds are processed within 10 business days of receiving the returned item. Refunds are issued to the original payment method used at checkout.

Return Shipping Responsibility

Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.

Exchanges

We accept exchanges for eligible items. Please contact us to begin an exchange request.

Order Cancellations

You may cancel your order if it has not yet shipped. Once shipped, cancellations are no longer possible, and you must request a return after delivery.

Restocking Fees

We do not charge restocking fees on returned items.

Contact Information

Wellness Outlet USA

Email: info@wellnessoutletusa.com

Phone: +1 (866) 363-0234

Customer Support Availability: Monday - Friday: 9:00 AM - 6:00 PM (EST)